Business Intelligence
Speed to market
Speed to market improved from 16 days in FY25 (which was a 30% improvement from the 23 day baseline) to 11 days in FY26 (which was a 52% improvement from the 23 day baseline). This result was driven by process optimisation initiatives, automation improvements, and more effective ways of working across teams.
FY23 | FY24 | FY25 | FY26 | |
|---|---|---|---|---|
Speed to market improvement (%) | 42.0% | 30.0% | 30.0% | 52.2% |
Speed to market is the elapsed time to update energy related product offers for new customers. |
Updated product offers limited to change in usage and supply charge prices only. |
Excludes product offer changes for new energy-related products or existing energy-related product offers with temporary promotional credit offers. |
Excludes telco-related product offers. |
Requires updates to be reflected across all internal channels and most external channels, noting a staggered rollout for third party brokers is sometimes acceptable. |
Based on the final change for the year that meets the above criteria, excluding the 1 July price change event. |