Total Carbon Neutral products and services increased slightly to 563,292 in FY26, up 2.1% from FY25. This growth was primarily driven by products where carbon neutral was included as part of the purchase, particularly Telecommunications services and solar and battery systems.

In contrast, opt-in Carbon Neutral electricity and gas products declined during FY26. Carbon Neutral electricity customers decreased 12.8% to 89,223, while Carbon Neutral gas customers fell 6.9% to 63,943. These reductions were driven by lower customer uptake and higher customer attrition.