Customers
Customer Satisfaction (CSAT)
In FY26, Transactional Customer Satisfaction (CSAT) increased by 2.5 percentage points to 84.1%, driven by strong improvements in satisfaction by both energy and telco customers. This performance is reflected in more than 850,000 customer feedback responses received during the year.
Customer Satisfaction (CSAT) is measured as the % of customers that provide a perfect score to the question “On a scale of 1 to 5, how satisfied were you with the service provided by the representative today?” after an interaction with our contact centre. |
AGL Transactional Customer Satisfaction score for FY26 is as of June 2026. |