People
Training
Total training hours decreased compared with FY25. This was primarily the result of a reduction in new hire training in the Contact Centres, along with the delivery of additional training in FY25 which reduced the training demand for FY26. Leadership training has remained consistent with FY25, supported by participation in the AGL Leadership Compass and AGL Academy. Compliance training completion rates for existing employees remained high following the enhancements to training modules.
Training | FY26 hours of training |
|---|---|
Leadership training | 9,600 |
Compliance training | 10,929 |
Contact centre training - Onshore | 14,000 |
Contact centre training - Offshore | 69,314 |
Technical, safety and systems training | 54,538 |
Mental health training | 2,054 |
Other | 3,777 |
Total hours of training | 94,898 |
Hours of training (average per FTE) | 24 |
% of eligible employees completing training in mandatory compliance modules (new starters) | 77% |
% of eligible employees completing training in mandatory compliance modules | 100% |
Total hours of training includes coordinated and structured in-house and outsourced vocational and leadership training but excludes other training organised by individuals or their leaders, such as attendance at training courses and conferences. |
Training hours reflects all recorded applicable training for employees and contingent workers. |
Hours of training (average per FTE) excludes contingent worker training. |
Mandatory compliance modules generally include: Code of Conduct, Inclusion, Competition & Consumer Act, Health, Safety & Environment, Cybersecurity. |
Southern Phone Company and OVO employee training data is included, where such training was completed using AGL's human resources systems. |
The percentage of eligible new starter employees completing training in mandatory compliance modules includes training that is in progress or partially completed. |